Contact Information
Contact Information
Have a question, need help choosing your matcha, or need support with an order? The SeimeiMatcha team is here for you.
Customer Support
| Channel | Details |
|---|---|
| support@seimeimatcha.com | |
| Website | seimeimatcha.com |
| Response hours | Monday to Friday, 9am to 6pm (Lisbon time) |
| Response time | Within 48 business hours |
Company Information
Brand: SeimeiMatcha
Website: seimeimatcha.com
Email: support@seimeimatcha.com
Country: Portugal, European Union
Frequently Asked Questions
What is the delivery time?
In Mainland Portugal, 1 to 3 business days. For the European Union, 3 to 7 business days. See our Shipping Policy for full details.
Can I return an order?
Yes, you have 30 days to return unopened products in original condition. See our Refund Policy for the full process.
My matcha arrived damaged. What do I do?
Send us an email at support@seimeimatcha.com with photos of the product and packaging within 48 hours of receipt. We'll resolve it immediately.
What is the difference between ceremonial and culinary matcha?
Ceremonial matcha is first harvest, shade-grown and stone-ground — ideal for drinking pure. Culinary is from later harvests, more intense and bitter, suited for recipes and lattes. Need help choosing? Talk to us.
Do you ship outside Europe?
We currently ship to Portugal, Spain, the European Union and the United Kingdom. For other locations, contact us at support@seimeimatcha.com.
Where can I follow SeimeiMatcha?
Find us on Instagram and other social media for matcha content, rituals, recipes and wellness. Search for @seimeimatcha.
Dispute Resolution
In case of an unresolved dispute, you may contact:
We always promise an honest, fast response at the level your ritual deserves.