Shipping Policy
Shipping Policy
Last updated: June 1, 2026
At SeimeiMatcha, every order is prepared with the same care we dedicate to the matcha we send.
1. Processing
Orders processed on business days (Monday to Friday). Submissions before 1pm are generally shipped the same day. After shipping, you will receive an email with a tracking number.
2. Zones and Delivery Times
| Destination | Carrier | Timeframe | Cost |
|---|---|---|---|
| Mainland Portugal | CTT / DPD | 1 to 3 business days | Free over €40 | €3.99 below |
| Azores and Madeira | CTT | 3 to 7 business days | €5.99 |
| Spain | DPD / GLS | 2 to 4 business days | Free over €60 | €5.99 below |
| European Union | DPD / DHL | 3 to 7 business days | Free over €80 | €8.99 below |
| United Kingdom | DHL | 4 to 8 business days | €12.99 |
3. Packaging
We pack with care, using appropriate and, whenever possible, sustainable materials — aligned with SeimeiMatcha's values.
4. Undelivered Orders
In case of return due to impossibility of delivery, we contact the customer to reschedule. Reshipping costs may apply.
5. Transport Damage
Contact us at support@seimeimatcha.com within 48 hours of receipt with photos of the product and packaging. We proceed with immediate replacement at no cost.
6. Contact
Email: support@seimeimatcha.com
Hours: Monday to Friday, 9am to 6pm (Lisbon)